IT Help Desk
General Information
IT Help Desk information will operate as follow during the School Year:
Monday - Thursday 7:30 am - 5:00 pm
Friday 7:30am - 4:00pm
IT Help Desk will operate as follows during the Summer and when students are not at school:
Monday - Friday 7:30am - 4:00pm
IT Help Desk Direct Line: 256-428-6900
IT Help Desk offers technical support to System Technicians, teachers, and students to better utilize our digital curriculum.
Student/Faculty
- password resets for computer logon
- logon issues with ClassLinks
- logon issues with Inow
- Troubleshoot and analyze data in relation to various software systems
Assist System Technicians to troubleshoot technical issues at the schools
Monitor and review ConnectWise Ticketing System
CONTACTS:
Carla Frasier - IT Help Desk
Vicki M. Pape - IT Help Desk
Phillip Drane - IT Help Desk
Liz Arthur - Operations Help Desk
IT Manager - Help Desk
Sandra Simmons
Sandra.Simmons@hsv-k12.org
256-428-6916