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IT Help Desk

Huntsville City Schools IT Helpdesk hours are changing effective September 23, 2019. Normal operating hours will be 7:30 am until 3:30 pm Monday thru Friday. The Helpdesk will be closed during the hours of 11am until 12:30pm
General Information

​IT Help Desk information will operate as follow during the School Year:

        Monday - Friday 7:30am - 3:30pm

IT Help Desk Direct Line: 256-428-6900

IT ​Help Desk offers technical support to System Technicians, Library Media Specialist,  teachers, and students to better utilize our digital curriculum.


  • password resets for computer logon
  • logon issues with Clever
  • logon issues with Inow
  • Troubleshoot and analyze data in relation to various software systems

Assist System Technicians and Library Media Specilist to troubleshoot technical issues at the schools

Monitor and review ConnectWise Ticketing System


Carla Frasier - IT Help Desk          
Vicki M. Pape - IT Help Desk    
Phillip Drane - IT Help Desk       
Liz Arthur - Operations Help Desk    




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