IT Help Desk

General Information

​IT Help Desk information will operate as follow during the School Year:

        Monday - Friday 7:30am - 4:00pm

IT Help Desk Direct Line: 256-428-6900

IT ​Help Desk offers technical support to System Technicians, teachers, and students to better utilize our digital curriculum.


  • password resets for computer logon
  • logon issues with ClassLinks
  • logon issues with Inow
  • Troubleshoot and analyze data in relation to various software systems

Assist System Technicians to troubleshoot technical issues at the schools

Monitor and review ConnectWise Ticketing System


Carla Frasier - IT Help Desk          
Vicki M. Pape - IT Help Desk    
Phillip Drane - IT Help Desk       
Liz Arthur - Operations Help Desk    

IT Manager - Help Desk

Sandra Simmons

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