IT Help Desk

General Information

​IT Help Desk information will operate as follows during the School Year:

        Monday - Friday 7:30am - 3:30pm

IT Help Desk Direct Line: 256-428-6900, or email us at helpdesk@hsv-k12.org.

When leaving a message for HelpDesk via email or voicemail please include the following:

• Student name
• Student Grade
• School that student is currently attending

IT ​Help Desk offers technical support to System Technicians, Library Media Specialist,  Teachers, and Students to better utilize our digital curriculum.

Student/Faculty

• password resets for computer logon
• Email / O365 logins and issues
• Troubleshoot and analyze data in relation to various software systems

Assist System Technicians and Library Media Specialist to troubleshoot technical issues at the schools

Monitor and review ConnectWise Ticketing System