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IT Help Desk

General Information

​IT Help Desk information: Hours are Monday - Friday 7:30 am - 4:00 pm
After Hours Call Center- Monday - Thursday 4:00 pm - 7:00 pm  DURING REGULAR SCHOOL SESSION

IT Help Desk Direct Line: 256-428-6900

IT ​Help Desk offers technical support to System Technicians, teachers, and students to better utilize our digital curriculum.

Student/Faculty

  • password resets for computer logon
  • logon issues with ClassLinks
  • logon issues with Inow
  • Troubleshoot and analyze data in relation to various software systems

Assist System Technicians to troubleshoot technical issues at the schools

Monitor and review ConnectWise Ticketing System

CONTACTS: 

Carla Frasier - IT Help Desk          
Vicki M. Pape - IT Help Desk    
Phillip Drane - IT Help Desk       
Liz Arthur - Operations Help Desk    

IT Manager - Help Desk

Sandra Simmons
Sandra.Simmons@hsv-k12.org
256-428-6916

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